摘要:中国是目前世界上在建五星级酒店最多的国家,近年来,中国五星级酒店整 体规模实现了快速的增长,行业发展水平也取得了长足的进步,特别是进入21世纪后,旅游业带动酒店业飞速发展,加入WTO,中国综合国力的增强,使得中国正式加入世界经济体系,也使得世界经济中心,有美欧逐渐向中亚转移,这使得中国需要建造更多的酒店来迎接来中国进行经济贸易的客人,据数据统计,截止到,中国的星级酒店数量已经达到了,然而中国的酒店并没有像国外酒店业进行了几十年的经验积累,形成为酒店业发展提供保障的管理文化,中国酒店的快速发展其实已经进入了麻木发展的重数量不重质量的发展阶段,这也主要体现在中国酒店从业人员大部分受教育程度不高,而另一方面,酒店人才流失严重也是一个不可忽视的问题。
本文主要是针对酒店人力资源流失严重的一个层面,酒店高学历人才流失严重的的问题,通过酒店,酒店管理专业学生自身,学校三方面进行探讨的。
关键词: 酒店,人力资源,学校
Abstract:China is currently under construction in the world of countries most five-star hotel, in recent years, China's five-star hotel whole body size realized the fast growth, industry development level also has made good progress, especially in the 21 st century, tourism drive the hotel industry is developing rapidly, and accession to the WTO, China's overall strength enhancing, make China officially joined the world economic system, and also makes the world economic center, the us and Europe have gradually to central Asia transfer, this makes China needs to build more hotel to meet to China for economic and trade guest, according to the figures, by, China's star hotel number has reached, but China's hotel and not like the hotel industry abroad the decades of experience, forms for the hotel industry development to provide security management culture, the rapid development of the China hotel actually have entered the numbness development quantity not heavy quality stage of development, it also mainly reflects in China hotel employees by education most high degree, and on the other hand, the hotel the brain drain is serious is an unavoidable issue.
This paper mainly is aims at the hotel human resources loss serious a plane, the brain drain of the serious well educated, through the hotel, the hotel management professional students themselves, the school three aspects are discussed.
Key Words:Hotel; Human resources; School
大学生来酒店实习的期限一般是3到6个月,他们来到酒店以后,酒店并没有把这些来酒店实习的大学生看做是以后酒店发展的资源,更多的是把他们看成廉价劳动力,酒店一开始就让大学生与那些学历参差不齐的员工,一起从事基层,其实这是无可厚非的,大学生从基层做起,也能体会的更多,磨砺锻炼自己,而基层的东西并不需要太长的时间去学习,大学生是高素质人才,具有良好的学习能力,所以在基层工作两到三个月以后,已基本能掌握基层所需要学习的内容,而在用人时,绝大部分酒店企业却存在着“拉帮结派”的现象,未能充分遵循“能者上、平者让、庸者下”的原则,公正客观地评价和选拔人才,真正实施优胜劣汰,而继续让他们从事繁琐,单一的基层工作,那只会让他们产生厌恶心理,丧失对工作的创新能力,并觉得得能力无法提高,产生消极心理,怀疑酒店的管理能力,管理水平,失去对酒店的忠诚度,直接影响了酒店的服务质量。