摘要：本文从国内外物流企业绩效评价的研究现状出发,以系统理论、多指标综合评价理论为基础,对物流企业绩效评价问题进行了研究。通过对绩效评价理论的概念、内涵和特征的探讨分析,提出物流企业绩效评价的任务、体系构成及其评价工作的程序。结合物流企业绩效评价的特殊性,在借鉴国内外相关研究成果的基础上,依据一定的原则和方法,构建了一整套的物流企业绩效评价指标体系;并对评价指标的规范化处理、评价指标权重的确定和评价方法进行了探讨;通过对常用评价方法的优缺点及其适用条件的分析, 提出一种新的物流企业绩效综合评价方法,即用层次分析法和信息熵法相结合的主客观综合赋权法确定指标权重,利用灰评估理论确定评估向量和矩阵,从而取得专家评判数据，最后依据模糊数学理论进行综合评价。最后,在Windows XP操作系统环境下,借助Visual Studio 2010设计了物流企业绩效评价系统软件,具有界面友好、简单、实用和灵活性的特点,通过它能够轻松的完成物流企业绩效评价指标体系的设计、评价指标权重的计算和物流企业绩效的综合测评。
关键词：物流 绩效评价 评价体系 评价指标 评价方法
Abstract：Based on system analysis theory and multi-index integrated evaluation theory, after analyzing the situation of researches on logistics enterprise performance evaluation, in this thesis, the author conducts research to the performance evaluation of logistics enterprise. Through analysis of the conception, connotations and characters of performance evaluation theory, the paper put forward the task, system and process of evaluation of logistics enterprise performance. Based on correlative researches at home and abroad, a complete index system of logistics enterprise performance is set up according to some principles and methods. It also studies the normalization of index value, the calculation of index weight and the methods of performance evaluation. By analyzing the advantage and disadvantage and applicability of usual methods of performance evaluation, a new method of logistics enterprise performance is put forward, in which, AHP (analytical hierarchy process) and information entropy method are used to calculate the weights of performance evaluation indexes; gray evaluation theory is used to get the evaluation matrixes of experts; then get the evaluation result by fuzzy theory. Finally, the system software of logistics enterprise performance evaluation is designed by Visual Studio 2010 in the operating system of Windows XP, which has a friendly interface and a characteristic of simple, practical and flexibility. Depend on this software, you can easily set up logistics enterprise performance evaluation system, calculate the weights of indexes, and get the result of logistics enterprise performance evaluation.
Key words: logistics; performance evaluation; evaluation system; evaluation index; evaluation methods
