摘要:随着知识经济的来临，人已经成为企业和社会发展最重要的资源。员工与企业要签订一份书面契约，此外还有一份内隐的心理契约。心理契约是员工与企业之间的心理纽带，是影响员工对待企业的态度和行为的强有力因素。怎样管理心理契约，提高员工的忠诚度已成为企业家和管理者们最关心的问题之一。本研究以苏锡常地区企业员工为研究对象，通过文献法、调查问卷等方式，调查苏锡常地区员工的心理契约和忠诚度的现状，利用SPSS 20.0软件对调查数据进行描述统计、差异分析和相关分析，得出以下结论：人口变量对员工的心理契约有一定影响；人口变量对员工的忠诚度有一定影响；员工的心理契约与忠诚度显著正相关，即员工感知到的组织责任越大，其忠诚度也越高。
关键词：心理契约；忠诚度；规范型责任
Abstract:With the advent of knowledge economy, human resource has become the most important resource of enterprises and society. Besides a written contract signed between employees and employers, there is another implicit psychological contract. Psychological contract is the tie between employees and enterprises, which strongly affects the employees' behavior and attitude to enterprises. How to manage the psychological contract, and increase employee loyalty has become one of the greatest concerns of entrepreneurs and managers. This study takes employees in Suzhou, Wuxi and Changzhou as the research sample, adopts questionnaires and literature study to investigate the Psychological Contract and loyalty of employees, and use SPSS 20.0 software for descriptive analysis, comparative analysis and correlation analysis. The results show that: Different demographic have effect on employees' psychological contract to a certain extent. Different demographic have effect on employee loyalty to a certain extent. Psychological contract consistently relates to employee royalty. Employees with high perception of employers' duty also have high loyalty.
Keywords: Psychological Contract; Employees' Loyalty; Standard Responsibility
