Abstract:Face-negotiation theory proposed by Ting-Toomey has been widely used to explain conflict in interpersonal communication. The purpose of the current study is to explore facework behaviors and face management styles of female college students based on face-negotiation theory. Both qualitative (focus group) and quantitative (survey questionnaire) research methods are employed to investigate how the students act or react when they are in conflict with relationally different roommates. The major findings of this research are as follows: (a) Female college students prefer integrating facework to avoiding one, and the dominating facework is still least used during conflict; (b) Relational closeness affects specific facework behaviors within a category, but it has limited effect and does not alter the overall pattern of conflict management style.
Keywords： conflict management styles, facework behaviors, face-negotiation theory, relational closeness
摘要:自汀-图梅在二十世纪八十年代提出面子协调理论以来，该理论已被广泛用来解释人际交往中的冲突。 本次研究的目的在于探究当代女大学生在与亲疏不同的舍友发生人际冲突时的面子行为与应对模式。研究的两个步骤分别使用了定性（焦点组）与定量（问卷调查）的研究方法。 本项研究得出了两个结论: 第一，女大学生体现了集体主义文化人群的一个新的特点，即在冲突时最多采用整合型的冲突应对模式，略多于回避型模式，极少使用支配性模式；第二，冲突双方的关系亲疏程度只会导致女大学生换用同一模式中的不同面子行为，因此总体来说，在与关系亲近或疏远的舍友发生冲突时，女大学生的冲突应对模式是一致的。
关键词：冲突应对模式，面子行为，面子协调理论，关系亲疏
