Abstract:As far as we concerned, language is an important social tool. Especially, the application of Politeness Principle in hotel service is very significant. The special service language has a great improvement with the quality of the hotel service. The language of hotel service has its own characteristics, and some of them embody the Politeness Principles.
As we known, since 1978, Brown and Levinson published the paper Questions and Politeness: Strategies in Social Interaction, politeness had become as a specialized in the areas of pragmatics, sociolinguistics, anthropological linguistics and so on. Brown and Levinson’s theory and Leech’s Politeness Principle are the most outstanding.
This dissertation is a general review of the previous politeness studies, especially in relation to Leech’s Politeness Principle framework. From the perspective of Politeness Principle, not only the application of English in hotel service, but also the functions of English in hotel service will be analyzed. This paper collects from concerned dialogues between hotel service staffs and guests at different unties. It’s significant for the service staffs to know what they should say during the work. It’s also favorable to improve the staffs’ language level and the quality of service.
Key words: English in hotel services; Leech’s Politeness Principle; systemic functional linguistics
摘 要:语言是人类重要的交际工具，语言在宾馆酒店中的重要性也尤为突出。服务用语关系到宾馆酒店的服务质量。宾馆酒店服务语言有着自身的特点，某些特点则体现了礼貌原则。
自1978年Brown和Levinson发表了《语言使用中的一些普遍原则：礼貌现象》一文后，礼貌现象逐渐成为语用学、社会语言学、人类语言学等诸多学科的重要研究内容。其中，以Brown and Levinson 的面子理论和Leech 的 “礼貌原则”影响最大。
本文对早期礼貌原则进行研究，特别是Leech的礼貌原则框架。本文不仅研究Leech的礼貌原则在酒店服务英语中的应用，而且研究其理论在酒店服务英语中的作用。因此，本论文收集了各大酒店服务人员与客人的对话并且从礼貌原则的角度分析酒店语言。以求更清晰了解服务人员在进行服务礼仪工作时，应该注意的措辞特征，有利于提高服务人员的言语规范水平及服务质量。
关键词：酒店服务英语会话；Leech的礼貌原则；系统功能语言学
