摘要：秘书活动，与其他活动也一样，都是由心理和行为两个方面构成的。秘书职业需要有健康的，积极向上的心理和良好的职业素养。但由于秘书事务繁缛，任务繁重，工作中难免会遇到不如意或不公平的事。尤其目前社会竞争激烈，压力大，难免造成秘书的心理偏差。常见的秘书偏差心理有焦虑、压抑与厌烦、失落、自卑与自负、角色错位、抱怨、依赖等。着重讲述三个偏差心理（失落，自负，角色错位心理）。秘书的心理偏差对秘书的工作将产生消极的影响，只有正确对待这些心理偏差，运用相应的对策适时调整，这样才有助于改善秘书的工作质量，才会成为提高工作效率的原动力。
关键词：秘书 心理偏差 对策调整
Abstract: Secretary, as well as other activities, are consists of two aspects: mental and behavior. This occupation needs a healthy, positive mentality and good professional qualities. But as a result of its huge workloads, one will inevitably encounter unwanted and unfair matters, especially the competition in the current society is intense, along with high pressure. Thus unavoidably bring about the secretary's mental deviation. Common secretary mental deviation includes anxiety, depression and boredom, loss, inferiority and conceit, role dislocation, complain and dependence and so on. The bias will bring a negative impact on the secretary’s work. Only when these psychological deviations are correctly handled and with appropriate measures timely adjusted, can it helped to improve the work quality, and become the driving force of improvement of work efficiency.
Key words:Secretary Secretary's psychological deviation adjustment measures
